1. Introduction
This outlines the strict Refunds Policy of CTRL MUMBAI. By purchasing a ticket for
the event, you acknowledge and agree to be bound by the terms and conditions set forth
herein. This policy is a fundamental condition of sale.
2. All Sales Are Final
CTRL MUMBAI strictly maintains a NO REFUND, NO EXCHANGE policy. All ticket sales are
final. Once a transaction is completed and the ticket is delivered to you, no refunds, credits, or
exchanges will be issued for any reason.
3. Conditions Where Refunds Will NOT Be Issued
This no-refund policy applies universally and is not subject to exception, including but not
limited to the following circumstances:
a. Non-Attendance: No refund will be issued if you are unable to attend the event for any
reason, including personal reasons, illness, travel issues, or any other change in your personal
circumstances.
b. Loss or Damage: Lost, stolen, destroyed, or damaged tickets will not be replaced, and no
refund will be provided.
c. Refusal of Entry: No refund will be issued if you are denied entry to the event or removed
from the venue due to a violation of the Terms of Service, venue rules, or any other reason at
the discretion of event management or security.
d. Postponed or Rescheduled Event: In the event that CTRL MUMBAI is postponed or
rescheduled, your original ticket will remain valid for the new date. No refunds will be
provided.
4. Jurisdiction
This Refunds Policy is governed by the laws of the State of Maharashtra, India, and any
disputes shall be resolved exclusively in the courts of Mumbai.

1. Introduction and Scope
This Privacy Policy describes how CTRL MUMBAI ("we," "us," or "our") collects, uses, and
discloses your Personal Information when you visit, make a purchase from, or otherwise
interact with our website. Our service is provided through Shopify, and as such, this policy
should be read in conjunction with Shopify's own privacy policy.
2. Personal Information We Collect
When you purchase a ticket for the CTRL MUMBAI event, we collect certain information from
you, including:
a. Personal Identification Information: Your name, email address, phone number, and any
other contact information you provide.
b. Payment Information: Payment details such as credit card number, billing address, and
shipping address. Note: All payment information is processed securely by Shopify. We do not
directly store or have access to your full credit card details.
c. Transactional Information: Details about the tickets you purchase.
3. How We Use Your Personal Information
We use the information we collect to provide our services to you, which includes:
a. Order Fulfillment: To process your ticket purchase and send you confirmation and access
details.
b. Communication: To communicate with you about your purchase, the event, or promotional
offers, if you have opted in.
c. Marketing: To provide you with information or advertising relating to our products or
services, subject to your consent.
4. Sharing Personal Information
We share your Personal Information with third parties to help us provide our services. We have
an agreement with Shopify, which provides the e-commerce platform that facilitates the sale
of tickets. As such, Shopify collects and processes your data in accordance with their own
Privacy Policy. We may also share your information with other service providers, such as
payment processors and email marketing services, to perform our business functions.
5. Your Rights
You have the right to access the personal information we hold about you and to ask that your
personal information be corrected, updated, or deleted. If you would like to exercise this right,
please contact us at the contact information below.
6. Cookies and Tracking
We use cookies and similar tracking technologies to track the activity on our service and hold
certain information. Cookies are files with a small amount of data which may include an
anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate
when a cookie is being sent.
7. Data Security
We are committed to protecting the security of your Personal Information. We use Shopify’s
platform, which is designed with security features to protect your data. However, no method
of transmission over the Internet or method of electronic storage is 100% secure.
8. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to
make a complaint, please contact us at Contact.

1. General Provisions and Acceptance of Terms
Welcome to CTRL MUMBAI. These Terms of Service ("Terms") govern your use of the ticket
purchase service provided by CTRL MUMBAI ("we," "us," or "our") for the event known as
"CTRL MUMBAI," scheduled to take place on September 13, 2025, at Blossom Grounds,
Andheri (E), Mumbai. By purchasing a ticket or accessing this website, you ("the customer,"
"you") agree to be bound by these Terms, as well as our Privacy Policy and Refunds Policy. If
you do not agree with these Terms, you may not use our services.
2. The Service and the Role of Shopify
Our website operates as an e-commerce platform powered by Shopify Inc. ("Shopify").
Shopify provides us with the online e-commerce platform that allows us to sell our products
and services, namely tickets for the CTRL MUMBAI event, to you. All transactions, including
payment processing and data handling related to the transaction, are facilitated through
Shopify's secure servers and systems. Your use of this service is also subject to Shopify’s own
terms of service, which can be found on their website. We are responsible for the event and
its content, but not for the technical operations or security of Shopify's platform.
3. Ticket Purchase and Access
a. Ticket Validity: Your ticket is a revocable license to attend the CTRL MUMBAI event. We
reserve the right to refuse entry or remove any person from the venue for any reason,
including but not limited to, disorderly conduct, failure to comply with venue rules, or violation
of these Terms, without a refund.
b. Ticket Resale: The resale of tickets is strictly prohibited. Any ticket purchased from an
unauthorized source may be invalid and will not be honored.
c. Age Restrictions: You must be of legal age to attend the event, and valid
government-issued identification may be required for entry.
4. Event Changes, Postponement, and Cancellation
The event is scheduled to proceed as planned on September 13, 2025. However, we reserve
the right to alter, postpone, or cancel the event for any reason, including but not limited to,
Force Majeure events, governmental orders, or unforeseen circumstances beyond our control.
In the event of a postponement or cancellation, we will communicate the new details or
further instructions to you via email. Please refer to our Refunds Policy for details regarding
this scenario.
5. User Conduct and Liability
a. Event Rules: You agree to abide by all rules and regulations of the venue, Blossom
Grounds, as well as all instructions from event staff and security personnel.
b. Assumption of Risk: You voluntarily assume all risks and dangers incidental to the event,
whether occurring prior to, during, or after the event. This includes, but is not limited to, the
risk of injury, illness, or property damage.
c. Limitation of Liability: To the fullest extent permitted by law, CTRL MUMBAI, its affiliates,
employees, agents, and representatives shall not be liable for any direct, indirect, incidental,
consequential, or punitive damages arising from your attendance at the event or use of our
services.
6. Indemnification
You agree to indemnify, defend, and hold harmless CTRL MUMBAI and its affiliates, officers,
directors, employees, and agents from and against any and all claims, liabilities, damages,
losses, and expenses, including reasonable legal fees, arising out of or in any way connected
with your access to or use of the service or your violation of these Terms.